联系我们

  • 广州市唯图新电子科技有限公司

    一般咨询:      

    info@vissonic.com

    售后服务及技术支持:  

    service@vissonic.com



  • Dear Customer, 

    You could write inquiry email to our sales email address: info@vissonic.com or other issues to service@vissonic.com for prompt assistance. We will help you on system design, quotation, shipping, pre/after-sale service, partner cooperation etc questions. If our people can't solve your questions in time or you are not satisfied with the reply, you can write directly to president@vissonic.com to get a final solution from us. 


  • Thank you for choosing our products!

    VISSONIC team


As a professional audio visual system manufacturer in China, VISSONIC has a complete set of service system and employs a group of excellent technical engineers. We offer impeccable after-sales service to support good operation of the installed devices

Service Process
A. Pre-sales Service: Consultation, design, plan making
B. Installation and Debugging: Installation guidance, on-site debugging, acceptance of project
C. After-sales Service: System maintenance, client review, technical support

a. Pre-sales Service
If you need a plan design, we will provide professional technical solution by our experienced tech & salesman

b. Installation and Debugging
We have complete user manual/instructions for our customer to easily get know-how on using our products, quick start manual is also available. Technician will be contacted by online instant messengers or telephone during working time.

c. Warranty
Each set of equipment comes with a lifetime maintenance and one-year limited warranty  since the acceptance. During the warranty period, users can call us when the equipment needs maintenance or has quality problems. Our company will give them solutions within 4 hours after receiving the phone calls. Beyond the period, a cost-recovery fee will be charged.

Within the guaranteed maintenance period, the user shall undertake the loss if he uses or manages the equipment in an improper way. In this case, we offer paid service. When it is not clear who causes the loss, we offer the maintenance service first and then both parties negotiate how to undertake the fees.

Under the following conditions, users have to pay for maintenance.
1. The equipment is damaged because of improper operation.
2. Equipment damage caused by improper using conditions, e.g. unqualified power supply, extreme environment temperatures, humid, threatening weather, etc.
3. Failures resulted from natural disasters, for instance, earthquake, typhoons, and so on.
4. Unauthorized personnel maintain the equipment, which results in the damage.
5. Beyond the warranty period.

d. Technical Support
Service and Technical support will be managed in short time, please send request to service@vissonic.com

e. Training
VISSONIC provide free training service to the clients for proper operation. After the training, the clients can skillfully operate the equipment, and handle some basic failures with ease. The training includes two phases as basic training and on-site training. Our trainers are professional engineers who own many years' experience.


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